Frequently Asked Questions.. Clear Answers to All Your Inquiries
We answer with absolute transparency everything on your mind regarding smart locks, car keys and remotes, safes, and the integrated security services we provide to ensure the protection of your home and facility.
Do smart locks require complex wiring or continuous electrical power?
Most of our smart locks operate on long-lasting dry batteries and do not require any complex electrical wiring. They also provide early alerts when battery levels are low, and feature external emergency power ports (such as a USB port) or traditional mechanical keys for backup use.
What happens if the smart lock battery dies or you encounter a sudden technical malfunction?
All our smart locks are designed with multiple emergency security mechanisms; you can always open the door using the hidden traditional mechanical key, or temporarily power the lock via the external power port to enter the code or use the fingerprint.
Do new smart keys and remotes programming require leaving the car at the center?
This depends on the car’s make and model; some require direct car computer diagnostics through our equipped technical center, while others can be done via our mobile services or through our pickup and delivery service for maximum convenience.
Are our programmed car keys completely identical to the original agency specifications?
Yes, we use the latest decoding, copying, and programming devices and software for smart keys and remotes to perfectly match the manufacturer’s standards in terms of frequency, security, and remote start functions.
How do I choose the right iron safe for my needs (home or office)?
Choosing a safe depends on the nature and size of the contents to be secured (documents, cash, jewelry). Our team is ready to help you determine the required fire and security rating, and we invite you to book a consultation and inspection service to choose the most suitable size and model for the installation location.
Are damage-free door and car unlocking services available around the clock?
Yes, we provide 24/7 emergency services to assist with urgent cases (lost keys, jammed locks, or locked vehicles) with a trained mobile technical team to open doors with absolute professionalism and without causing any scratches or damage to doors or the bodywork.
What do annual maintenance contracts for companies and hotels include?
Annual Maintenance Contracts (AMCs) include scheduled visits to inspect and test all smart locks, surveillance cameras, and access control systems, in addition to top priority and immediate response for emergency cases throughout the contract period to ensure uninterrupted business continuity.
Do you provide special prices and supply services for large quantities and contractors?
Certainly, we provide integrated institutional supply services for residential, commercial, and hotel projects with approved standard specifications, alongside competitive pricing customized for large quantities and orders. You can request a direct quote via the services page.